Cancellations. We understand that plans and availability change. We would appreciate you call the office to cancel your appointment if you are unable to attend. Appointments that are not cancelled within 24 hours of the scheduled time may be subject to a fee. A 15 minute appointment may incur a $50 charge. A 30 minute appointment such as a complete physical exam may incur a $100 charge. We do understand that unexpected events arise same day and so these will be assessed on a case by case basis.
Late Appointments. The expectation is for our patients to arrive on time for their appointments. We do our best to stay on schedule, though we know this is not always the case. When we run late, it is because we are serving the needs of our patients and we will afford the same to you. However, when patients show up late, it does affect our ability to appropriately attend to the needs of the other patients booked that day. If you know you will be late, we would appreciate a phone call with an estimated time of arrival. Please note that if you are more than 10 minutes late for your appointment, you may be asked to reschedule.
We appreciate your cooperation.
Masking during your clinic visit is no longer required. The health and safety of our patients and staff is our utmost priority. For this reason, we will continue to ask our patients who have any cold/ flu-like symptoms to wear a mask while in our clinic. Alternatively, you may call the office to reschedule your appointment or to arrange a phone appointment if appropriate.
If you would like your health care provider to wear a mask during your visit, please advise us at time of booking or check in.